Karlarra House

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ResidentialWestern Australian GovernmentSite ARCH-03988Service western australian government::karlarra house::south hedland::6722

Overview

Care typeResidential
Operational places56
RegionSouth Hedland (SA2)

Location

South Hedland (SA2)

200 Forrest Circle, SOUTH HEDLAND, WA, 6722

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645135
Feb 202645335
Oct 202545235
Aug 202534234
May 202534324
Jan 202534224
Nov 202434225
Jul 202434225
May 2024432
Feb 202434324
Dec 202334324
Aug 202333325
May 202333425

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
24 Sept 2024Accreditation decisionOrganisational governanceCompliant
24 Sept 2024Accreditation decisionServices and supports for daily livingCompliant
24 Sept 2024Accreditation decisionOrganisation’s service environmentCompliant
24 Sept 2024Accreditation decisionFeedback and complaintsCompliant
24 Sept 2024Accreditation decisionHuman resourcesCompliant
24 Sept 2024Accreditation decisionConsumer dignity and choiceCompliant
24 Sept 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
24 Sept 2024Accreditation decisionPersonal care and clinical careCompliant
23 Aug 2023Assessment Contact - SitePersonal care and clinical careNot applicable
23 Aug 2023Assessment Contact - SiteHuman resourcesNot applicable
23 Aug 2023Assessment Contact - SiteOrganisational governanceNot applicable
23 Aug 2023Assessment Contact - SiteConsumer dignity and choiceNot applicable

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by P. Wallner

    Following a site audit conducted on 14/08/2024 to 16/08/2024, the Commission made a decision on 24/09/2024 to re-accredit this service. The period of accreditation of the service will expire on 09/11/2027

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  2. Site audit Performance Report

    A site audit was conducted with this service on 14 August 2024 to 16 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment Contact - Site

    Prepared by M Glenn

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 21 September 2021 to 23 September 2021, the Commission made a decision on 09 November 2021 to re-accredit this service. The period of accreditation of the service will expire on 09 November 2024.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 21 September 2021 to 23 September 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 January 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 January 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 January 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.