CareGraph

Andrews House

active
ResidentialWest Gippsland Healthcare GroupSite ARCH-04663Service west gippsland healthcare group::andrews house::trafalgar::3824

Overview

ProviderWest Gippsland Healthcare Group
Care typeResidential
Operational places51
RegionTrafalgar (Vic.) (SA2)

Location

Trafalgar (Vic.) (SA2)

42 School Road, TRAFALGAR, VIC, 3824

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 5Jul 2024 — 5Nov 2024 — 5Jan 2025 — 5May 2025 — 5Aug 2025 — 5Oct 2025 — 5Feb 2026 — 4May 2026 — 55Overall
Compliance5
Quality measures4
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 94% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202655445
Feb 202645543
Oct 202555545
Aug 202555445
May 202555445
Jan 202555545
Nov 202455445
Jul 202455445
May 202455545
Feb 202445345
Dec 202345345
Aug 202345535
May 202345335

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
02 Apr 2024Site Audit––Consumer dignity and choiceCompliant
02 Apr 2024Site Audit––Ongoing assessment and planning with consumersCompliant
02 Apr 2024Site Audit––Personal care and clinical careCompliant
02 Apr 2024Site Audit––Services and supports for daily livingCompliant
02 Apr 2024Site Audit––Organisation’s service environmentCompliant
02 Apr 2024Site Audit––Feedback and complaintsCompliant
02 Apr 2024Site Audit––Human resourcesCompliant
02 Apr 2024Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 21 February 2024 to 23 February 2024, the Commission made a decision on 02 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 17 May 2027.

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  2. Site Audit

    Prepared by Denise McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 21 February 2024 to 23 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 14 April 2021 to 16 April 2021, the Commission made a decision on 17 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 17 May 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 14 April 2021 to 16 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 June 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2020.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2017.

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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.