Wattle Hill Lodge

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ResidentialWattle Hill Lodge IncSite ARCH-03319Service wattle hill lodge inc::wattle hill lodge::bunbury::6230

Overview

Care typeResidential
Operational places62
RegionSouth Bunbury - Bunbury (SA2)

Location

South Bunbury - Bunbury (SA2)

2 Wattle Street, BUNBURY, WA, 6230

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 2May 2024 — 2Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 44Overall
Compliance4
Quality measures3
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644334
Feb 202634233
Oct 202534333
Aug 202534433
May 202533333
Jan 202533433
Nov 202433333
Jul 202433333
May 202422433
Feb 202422332
Dec 202345333
Aug 202345542
May 202345342

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
31 July 2024Accreditation decisionConsumer dignity and choiceCompliant
31 July 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
31 July 2024Accreditation decisionPersonal care and clinical careCompliant
31 July 2024Accreditation decisionServices and supports for daily livingCompliant
31 July 2024Accreditation decisionOrganisation’s service environmentCompliant
31 July 2024Accreditation decisionFeedback and complaintsCompliant
31 July 2024Accreditation decisionHuman resourcesCompliant
31 July 2024Accreditation decisionOrganisational governanceCompliant
02 Feb 2024Assessment contact (performance assessment) – sitePersonal care and clinical care NotCompliant
01 Nov 2023Assessment contact (performance assessment) – sitePersonal care and clinical care NotCompliant
01 Nov 2023Assessment contact (performance assessment) – siteHuman resourcesNot applicable

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Prepared by M Dubovinsky

    Following a site audit conducted on 25/06/2024 to 27/06/2024, the Commission made a decision on 31/07/2024 to re-accredit this service. The period of accreditation of the service will expire on

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  2. Site audit Performance Report

    A site audit was conducted with this service on 25/06/2024 to 27/06/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact (performance assessment) – site

    Prepared by M Glenn

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 January 2024 to 09 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact (performance assessment) – site

    Prepared by Therese Wilson

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 September 2023 to 20 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Accreditation decision

    Following a site audit conducted on 27 July 2021 to 29 July 2021, the Commission made a decision on 29 September 2021 to re-accredit this service. The period of accreditation of the service will expire on 29 September 2024.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 27 July 2021 to 29 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 June 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 December 2020.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 December 2017.

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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.