Warrigal Wollongong

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ResidentialWarrigal Care LimitedSite ARCH-03487Service warrigal care limited::warrigal wollongong::wollongong::2500

Overview

Care typeResidential
Operational places155
RegionWollongong - East (SA2)

Location

Wollongong - East (SA2)

1 Ross Street, WOLLONGONG, NSW, 2500

Star ratings

Latest — May 2026

May 2023 — 2Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 44Overall
Compliance4
Quality measures2
Residents' experience4
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644244
Feb 202634333
Oct 202534433
Aug 202534333
May 202534332
Jan 202534333
Nov 202434333
Jul 202434333
May 202433343
Feb 202433343
Dec 202333343
Aug 202333441
May 202322332

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
09 Aug 2023Accreditation decisionConsumer dignity and choiceCompliant
09 Aug 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
09 Aug 2023Accreditation decisionPersonal care and clinical careCompliant
09 Aug 2023Accreditation decisionServices and supports for daily livingCompliant
09 Aug 2023Accreditation decisionOrganisation’s service environmentCompliant
09 Aug 2023Accreditation decisionFeedback and complaintsCompliant
09 Aug 2023Accreditation decisionHuman resourcesCompliant
09 Aug 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by J Durston

    Following a site audit conducted on 05 June 2023 to 09 June 2023, the Commission made a decision on 09 August 2023 to re-accredit this service. The period of accreditation of the service will expire on 09 August 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 05 June 2023 to 09 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 June 2022 to 22 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 16 March 2021 to 19 March 2021, the Commission made a decision on 21 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 21 April 2023.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 16 March 2021 to 19 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 May 2021.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 November 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 May 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 May 2017.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.