Warrigal Multi-Cultural Village

active
ResidentialWarrigal Care LimitedSite ARCH-03479Service warrigal care limited::warrigal multi-cultural village::warrawong::2502

Overview

Care typeResidential
Operational places102
RegionPort Kembla - Warrawong (SA2)

Location

Port Kembla - Warrawong (SA2)

1 Eyre Place, WARRAWONG, NSW, 2502

Star ratings

Latest — May 2026

May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (12 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645135
Feb 202644334
Oct 202544434
Aug 202544335
May 202534233
Jan 202534233
Nov 202444144
Jul 202444244
May 202444244
Feb 2024144
Dec 2023
Aug 2023

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
18 Feb 2025Assessment contact (performance assessment) – siteOngoing assessment and planning with consumersNot applicable
18 Feb 2025Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
18 Feb 2025Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
11 May 2023Site AuditServices and supports for daily livingCompliant
11 May 2023Site AuditOrganisation’s service environmentCompliant
11 May 2023Site AuditConsumer dignity and choiceCompliant
11 May 2023Site AuditHuman resourcesCompliant
11 May 2023Site AuditOrganisational governanceCompliant
11 May 2023Site AuditFeedback and complaintsCompliant
11 May 2023Site AuditOngoing assessment and planning with consumersCompliant
11 May 2023Site AuditPersonal care and clinical careCompliant

Accreditation & assessment timeline

17 events

  1. Assessment contact (performance assessment) – site

    Prepared by G Cherry

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08/01/2025 to 09/01/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 11 April 2023 to 14 April 2023, the Commission made a decision on 11 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 May 2026.

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  4. Site Audit

    Prepared by Melissa Buhagiar

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  5. Site audit Performance Report

    A site audit was conducted with this service on 11 April 2023 to 14 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 21 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Accreditation decision

    Following a site audit conducted on 27 April 2021 to 30 April 2021, the Commission made a decision on 21 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 21 June 2022.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Site audit Performance Report

    A site audit was conducted with this service on 27 April 2021 to 30 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 04 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  12. Assessment

    Decision regarding accreditation Following a review audit conducted on 30 October 2020 to 05 November 2020, the Commission made a decision on 07 January 2021 not to revoke the accreditation of this service. The period of accreditation of the service has not been varied and will expire on 30 June 2021.

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  13. Review audit Performance Report

    A review audit was conducted with this service on 30 October 2020 to 05 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the review audit.

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  14. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 June 2021.

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  15. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 June 2018.

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  16. Assessment
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  17. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.