Uniting AgeWell Preston

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ResidentialUniting Agewell LimitedSite ARCH-05316Service uniting agewell limited::uniting agewell preston::preston::3072

Overview

Care typeResidential
Operational places104
RegionPreston - West (SA2)

Location

Preston - West (SA2)

78 BRUCE Street, PRESTON, VIC, 3072

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645443
Oct 202545543
Aug 202545443
May 202545544
Jan 202545443
Nov 202445444
Jul 202445543
May 202445543
Feb 202445534
Dec 202345435
Aug 202345334
May 202345335

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
29 Jan 2024Accreditation decisionConsumer dignity and choiceCompliant
29 Jan 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
29 Jan 2024Accreditation decisionPersonal care and clinical careCompliant
29 Jan 2024Accreditation decisionServices and supports for daily livingCompliant
29 Jan 2024Accreditation decisionOrganisation’s service environmentCompliant
29 Jan 2024Accreditation decisionFeedback and complaintsCompliant
29 Jan 2024Accreditation decisionHuman resourcesCompliant
29 Jan 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 13 December 2023 to 15 December 2023, the Commission made a decision on 29 January 2024 to re-accredit this service. The period of accreditation of the service will expire on 23 March 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 13 December 2023 to 15 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 03 February 2021 to 04 February 2021, the Commission made a decision on 23 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 23 March 2024.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 24 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 03 February 2021 to 04 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 October 2020 to 20 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 24 April 2021.

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  8. Compliance update

    Following an assessment contact conducted on 05 December 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  9. Assessment

    Following a review of an application for accreditation the Commission made a decision on 24 October 2019 to accredit the service. The service is accredited for one year until 24 October 2020.

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Regulatory actions

0 recorded

No regulatory actions recorded.