Uniting AgeWell Kingsville

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ResidentialUniting Agewell LimitedSite ARCH-05319Service uniting agewell limited::uniting agewell kingsville::kingsville::3012

Overview

Care typeResidential
Operational places72
RegionSeddon - Kingsville (SA2)

Location

Seddon - Kingsville (SA2)

319 Geelong Road, KINGSVILLE, VIC, 3012

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645543
Oct 202544444
Aug 202544534
May 202545434
Jan 202545534
Nov 202445433
Jul 202445432
May 202435332
Feb 202435331
Dec 202335431
Aug 202335531
May 202335431

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
23 May 2025Consumer dignity and choiceCompliant
23 May 2025Ongoing assessment and planning with consumers NotCompliant
23 May 2025Personal care and clinical care NotCompliant
23 May 2025Services and supports for daily living NotCompliant
23 May 2025Organisation’s service environment NotCompliant
23 May 2025Feedback and complaintsCompliant
23 May 2025Human resources NotCompliant
23 May 2025Organisational governance NotCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 08/04/2025 to 10/04/2025, the Commission made a decision on 23/05/2025 to re-accredit this service. The period of accreditation of the service will expire on 07/12/2027.

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  2. Assessment

    Prepared by James Howard

    The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 23/05/2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08/04/2025 to 10/04/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 26 April 2022 to 28 April 2022, the Commission made a decision on 07 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 07 June 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 26 April 2022 to 28 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 January 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 July 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 July 2018.

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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.