Ascott Gardens

active
ResidentialUnited Protestant Association of NSW LimitedSite ARCH-05015Service united protestant association of nsw limited::ascott gardens::orange::2800

Overview

Care typeResidential
Operational places78
RegionOrange (SA2)

Location

Orange (SA2)

68 Nile Street, ORANGE, NSW, 2800

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 5Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202645343
Oct 202555545
Aug 202545343
May 202544343
Jan 202544344
Nov 202444345
Jul 202434333
May 202434232
Feb 202434432
Dec 202344442
Aug 202334341
May 202333341

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
26 Feb 2025Site AuditConsumer dignity and choiceCompliant
26 Feb 2025Site AuditOngoing assessment and planning with consumersCompliant
26 Feb 2025Site AuditPersonal care and clinical careCompliant
26 Feb 2025Site AuditServices and supports for daily livingCompliant
26 Feb 2025Site AuditOrganisation’s service environmentCompliant
26 Feb 2025Site AuditFeedback and complaintsCompliant
26 Feb 2025Site AuditHuman resourcesCompliant
26 Feb 2025Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 21/01/2025 to 23/01/2025, the Commission made a decision on 27/02/2025 to re-accredit this service. The period of accreditation of the service will expire on 10/05/2028.

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  2. Site Audit

    Prepared by Bruce Bassett

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  3. Site audit Performance Report

    A site audit was conducted with this service on 21/01/2025 to 23/01/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment

    Following an assessment contact conducted 15 September 2022, the Commission made a decision on 23 December 2022 that the service has demonstrated their actions have been effective in addressing the non-compliance against the Aged Care Quality Standards identified at the Site Audit undertaken 5 April 2022 to 8 April 2022.

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  5. Accreditation decision

    Following a site audit conducted on 05 April 2022 to 08 April 2022, the Commission made a decision on 10 May 2022 to re-accredit this service. The period of accreditation of the service will expire on 10 May 2025.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 05 April 2022 to 08 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 March 2021.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 March 2018.

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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.