Trinity Manor

active
ResidentialTrinity Care Pty LtdSite ARCH-04558Service trinity care pty ltd::trinity manor::balwyn::3103

Overview

Care typeResidential
Operational places83
RegionBalwyn (SA2)

Location

Balwyn (SA2)

8-14 Pretoria Street, BALWYN, VIC, 3103

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 5Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645334
Feb 202645534
Oct 202545534
Aug 202555545
May 202544544
Jan 202544544
Nov 202444344
Jul 202444534
May 202444534
Feb 202444434
Dec 202344434
Aug 202344534
May 202343435

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
15 Jan 2025Accreditation decisionConsumer dignity and choiceCompliant
15 Jan 2025Accreditation decisionOngoing assessment and planning with consumersCompliant
15 Jan 2025Accreditation decisionPersonal care and clinical careCompliant
15 Jan 2025Accreditation decisionServices and supports for daily livingCompliant
15 Jan 2025Accreditation decisionOrganisation’s service environmentCompliant
15 Jan 2025Accreditation decisionFeedback and complaintsCompliant
15 Jan 2025Accreditation decisionHuman resourcesCompliant
15 Jan 2025Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by Mary Murray

    Following a site audit conducted on 10/12/2024 to 12/12/2024, the Commission made a decision on 15/01/2025 to re-accredit this service. The period of accreditation of the service will expire on 25/03/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 10/12/2024 to 12/12/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 October 2022 to 19 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 15 February 2022 to 18 February 2022, the Commission made a decision on 21 July 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 March 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 15 February 2022 to 18 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 June 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 December 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 December 2017.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.