TriCare Bundaberg Aged Care Residence
activeOverview
Location
Ashfield - Kepnock (SA2)
12 FE WALKER Street, KEPNOCK, QLD, 4670
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 16 Dec 2022 | Accreditation decision | – | – | Consumer dignity and choice | Non-compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Non-compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Personal care and clinical care | Non-compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Human resources | Non-compliant |
| 16 Dec 2022 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
16 events
- Assessment contact Performance Report
An assessment contact was conducted with this service on 28 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 05/06/2024 to 05/06/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 19 December 2023 to 20 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 23 May 2023 to 24 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 15 November 2022 to 17 November 2022, the Commission made a decision on 16 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 December 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 15 November 2022 to 17 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 23 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 05 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 06 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 16 October 2019 at Bundaberg Aged Care Residence to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Assessment
Following a site audit the Commission made a decision on 13 August 2019 that this service met five of the eight Aged Care Quality Standards. The service is re-accredited for two years until 23 September 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 September 2019.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 23 September 2016.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.