Torbay
activeOverview
Location
Torquay - Scarness - Kawungan (SA2)
43 Exeter Street, TORQUAY, QLD, 4655
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 17 June 2024 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Human resources | Compliant |
| 17 June 2024 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
12 events
- Accreditation decision
Following a site audit conducted on 08/05/2024 to 10/05/2024, the Commission made a decision on 17/06/2024 to re-accredit this service. The period of accreditation of the service will expire on 19/07/2027
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 08/05/2024 to 10/05/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 28 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 27 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 19 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 15 June 2021 to 18 June 2021, the Commission made a decision on 19 July 2021 to re-accredit this service. The period of accreditation of the service will expire on 19 July 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 15 June 2021 to 18 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 02 December 2020 to 03 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 March 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 March 2018.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.