CareGraph

Avalon House

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ResidentialThompson Health Care Pty LtdSite ARCH-03186Service thompson health care pty ltd::avalon house::avalon beach::2107

Overview

ProviderThompson Health Care Pty Ltd
Care typeResidential
Operational places80
RegionAvalon - Palm Beach (SA2)

Location

Avalon - Palm Beach (SA2)

14 JOHN STREET, AVALON BEACH, NSW, 2107

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 5Jan 2025 — 5May 2025 — 4Aug 2025 — 5Oct 2025 — 5Feb 2026 — 5May 2026 — 55Overall
Compliance5
Quality measures3
Residents' experience5
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 94% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202655355
Feb 202655554
Oct 202555554
Aug 202555553
May 202545452
Jan 202555355
Nov 202455554
Jul 202445333
May 202445533
Feb 202445533
Dec 202335423
Aug 202345524
May 202335522

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
27 Oct 2022Site Audit––Consumer dignity and choiceCompliant
27 Oct 2022Site Audit––Ongoing assessment and planning with consumersCompliant
27 Oct 2022Site Audit––Personal care and clinical careCompliant
27 Oct 2022Site Audit––Services and supports for daily livingCompliant
27 Oct 2022Site Audit––Organisation’s service environmentCompliant
27 Oct 2022Site Audit––Feedback and complaintsCompliant
27 Oct 2022Site Audit––Human resourcesCompliant
27 Oct 2022Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 11 October 2022 to 13 October 2022, the Commission made a decision on 27 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 17 February 2026.

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  2. Site Audit

    Prepared by Ms D. McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 11 October 2022 to 13 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 10 December 2018 to 11 December 2018, the Commission made a decision on 21 January 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 23 June 2021. The period of accreditation of the service will expire on 17 February 2023.

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  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 17 February 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 17 June 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 17 February 2019. The reconsideration decision and audit report is attached.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 17 June 2018.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.