Blue Care Bundaberg Pioneer Aged Care Facility
activeOverview
Location
Walkervale - Avenell Heights (SA2)
195 Barolin Street, BUNDABERG, QLD, 4670
Star ratings
Latest — May 2026
Compliance findings
13 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 18 July 2024 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 18 July 2024 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 18 July 2024 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 18 July 2024 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 18 July 2024 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 18 July 2024 | Site Audit | – | – | Feedback and complaints | Compliant |
| 18 July 2024 | Site Audit | – | – | Human resources | Compliant |
| 18 July 2024 | Site Audit | – | – | Organisational governance | Compliant |
| 18 Jan 2024 | Assessment contact (performance assessment) – site | – | – | Services and supports for daily living | Non-compliant |
| 24 Nov 2022 | Assessment Contact - Site | – | – | Consumer dignity and choice | Not applicable |
| 24 Nov 2022 | Assessment Contact - Site | – | – | Personal care and clinical care | Not applicable |
| 24 Nov 2022 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 24 Nov 2022 | Assessment Contact - Site | – | – | Human resources | Not applicable |
Accreditation & assessment timeline
17 events · AI report insights nested where analysed
- Accreditation decision
Following a site audit conducted on 11 June 2024 to 13 June 2024, the Commission made a decision on 18 July 2024 to re-accredit this service. The period of accreditation of the service will expire on 02 August 2027
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 11/06/2024 to 13/06/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
AI report insightsAI-extracted · qwen2.5:32b
The performance report for Blue Care Bundaberg Pioneer Aged Care Facility highlights non-compliance with Standard 4, specifically Requirement 4(3)(f), due to dissatisfaction among consumers regarding the meals provided. While improvements have been initiated by the provider, including communication processes and staff training, some actions remain in progress and supplier issues persist.
4Non-compliant
The service was found non-compliant with Standard 4 due to dissatisfaction among consumers regarding the meals provided.
- Not met 4(3)(f) — Consumers and representatives expressed dissatisfaction with meals, including not receiving meals as per dietary requirements or preferences, lack of variety, and unavailability of staff assistance during meal times. The provider acknowledged the issues and implemented improvement actions such as establishing communication processes for meal options, training staff on consumer choice and menu availability, making dietary assessments available to all kitchen and dining area staff, scheduling refresher training on dietary care assessments, having a clinical staff member present in dining areas at mealtimes, providing apologies to dissatisfied consumers, completing referrals to speech pathologists and updating care plans where required, and responding to complaints. However, some actions remain in progress and supplier issues have not been fully resolved.
Risks: Consumers are not receiving meals that meet their dietary requirements or preferences, which can impact their health and wellbeing.
Recommendations: Continue implementing improvement actions such as new communication processes and staff training to ensure they are embedded within the service and demonstrate effectiveness and sustainability. Address supplier issues leading to unavailability of meals.
1Not applicable
2Not applicable
3Not applicable
5Not applicable
6Not applicable
7Not applicable
8Not applicable
Generated by qwen2.5:32b on 12 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.
- Assessment contact Performance Report
An assessment contact was conducted with this service on 20 December 2023 to 20 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 03 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 02 February 2022 to 04 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 21 June 2021 to 24 June 2021, the Commission made a decision on 02 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 02 August 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 21 June 2021 to 24 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 05 June 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 05 June 2019.
source ↗ - Serious risk decision
On 19 January 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that The Uniting Church in Australia Property Trust (Q.) failed to meet one of more expected outcomes in the Accreditation Standards in relation to Blue Care Bundaberg Pioneer Aged Care Facility and that this failure has placed, or may place, the safety, health or wellbeing of a care recipient of the service at serious risk. The Department of Health has been notified of the risk. The Quality Agency will continue to monitor the performance of the service including through unannounced visits.
source ↗ - Assessment
Following an audit we decided that this home met 32 of the 44 expected outcomes of the Accreditation Standards. This home remains accredited until 05 June 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 June 2018.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.