Uniting Wontama Orange

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04380Service the uniting church in australia property trust (nsw)::uniting wontama orange::orange::2800

Overview

Care typeResidential
Operational places148
RegionOrange (SA2)

Location

Orange (SA2)

30-38 Byng Street, ORANGE, NSW, 2800

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645443
Oct 202535332
Aug 202545432
May 202535232
Jan 202545333
Nov 202435331
Jul 202435231
May 202435331
Feb 202434331
Dec 202334331
Aug 202345441
May 202345441

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
17 Apr 2023Accreditation decisionConsumer dignity and choiceCompliant
17 Apr 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
17 Apr 2023Accreditation decisionPersonal care and clinical careCompliant
17 Apr 2023Accreditation decisionServices and supports for daily livingCompliant
17 Apr 2023Accreditation decisionOrganisation’s service environmentCompliant
17 Apr 2023Accreditation decisionFeedback and complaintsCompliant
17 Apr 2023Accreditation decisionHuman resourcesCompliant
17 Apr 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by P. Sherin

    Following a site audit conducted on 14 March 2023 to 16 March 2023, the Commission made a decision on 17 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 April 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 14 March 2023 to 16 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 2 September 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 02 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 29 - 30 October 2019 at Uniting Wontama Orange to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

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  6. Assessment

    Following an audit we decided that this service met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 September 2022.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 October 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 02 September 2019. The reconsideration decision and audit report is attached.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 October 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.