Uniting Wirreanda West Pennant Hills

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04362Service the uniting church in australia property trust (nsw)::uniting wirreanda west pennant hills::west pennant hills::2125

Overview

Care typeResidential
Operational places42
RegionWest Pennant Hills (SA2)

Location

West Pennant Hills (SA2)

33 Highs Road, WEST PENNANT HILLS, NSW, 2125

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 5Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience5
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645353
Feb 202645153
Oct 202555553
Aug 202545353
May 202545253
Jan 202545453
Nov 202445353
Jul 202445543
May 202445542
Feb 202445542
Dec 202345441
Aug 202345551
May 202345551

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
19 May 2023Accreditation decisionConsumer dignity and choiceCompliant
19 May 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
19 May 2023Accreditation decisionPersonal care and clinical careCompliant
19 May 2023Accreditation decisionServices and supports for daily livingCompliant
19 May 2023Accreditation decisionOrganisation’s service environmentCompliant
19 May 2023Accreditation decisionFeedback and complaintsCompliant
19 May 2023Accreditation decisionHuman resourcesCompliant
19 May 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Prepared by P. Sequeira

    Following a site audit conducted on 19 April 2023 to 21 April 2023, the Commission made a decision on 19 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 19 May 2026.

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  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 November 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 19 April 2023 to 21 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Accreditation decision

    Following a site audit conducted on 04 September 2018 to 05 September 2018, the Commission made a decision on 10 October 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 19 May 2021. The period of accreditation of the service will expire on 28 November 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 November 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 April 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 28 November 2018. The reconsideration decision and audit report is attached.

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  8. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.