Uniting Starrett Lodge Hamlyn Terrace

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04339Service the uniting church in australia property trust (nsw)::uniting starrett lodge hamlyn terrace::hamlyn terrace::2259

Overview

Care typeResidential
Operational places80
RegionWarnervale - Wadalba (SA2)

Location

Warnervale - Wadalba (SA2)

35-45 Louisiana Road, HAMLYN TERRACE, NSW, 2259

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 3Feb 2024 — 3May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645443
Oct 202545544
Aug 202545343
May 202544343
Jan 202534243
Nov 202434342
Jul 202434243
May 202444343
Feb 202434342
Dec 202334142
Aug 202344343
May 202333441

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
12 Dec 2024Accreditation decisionConsumer dignity and choiceCompliant
12 Dec 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
12 Dec 2024Accreditation decisionPersonal care and clinical careCompliant
12 Dec 2024Accreditation decisionServices and supports for daily livingCompliant
12 Dec 2024Accreditation decisionOrganisation’s service environmentCompliant
12 Dec 2024Accreditation decisionFeedback and complaintsCompliant
12 Dec 2024Accreditation decisionHuman resourcesCompliant
12 Dec 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Prepared by S Turner

    Following a site audit conducted on 15/10/2024 to 17/10/2024, the Commission made a decision on 12/12/2024 to re-accredit this service. The period of accreditation of the service will expire on 23/03/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 15 October 2024 to 17 October 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 22 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 22 February 2022 to 24 February 2022, the Commission made a decision on 23 March 2022 to re-accredit this service. The period of accreditation of the service will expire on 23 March 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 22 February 2022 to 24 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 29 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 June 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 December 2020.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 December 2017.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.