Uniting Osborne Nowra

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04379Service the uniting church in australia property trust (nsw)::uniting osborne nowra::nowra::2541

Overview

Care typeResidential
Operational places136
RegionNowra (SA2)

Location

Nowra (SA2)

54-60 Osborne Street, NOWRA, NSW, 2541

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (12 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202534243
Aug 202544542
May 202544442
Jan 202544442
Nov 202434342
Jul 202434342
Feb 202434541
Dec 202333542
Aug 202333441
May 202333341

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
29 Jan 2025Accreditation decisionConsumer dignity and choiceCompliant
29 Jan 2025Accreditation decisionOngoing assessment and planning with consumersCompliant
29 Jan 2025Accreditation decisionPersonal care and clinical careCompliant
29 Jan 2025Accreditation decisionServices and supports for daily livingCompliant
29 Jan 2025Accreditation decisionOrganisation’s service environmentCompliant
29 Jan 2025Accreditation decisionFeedback and complaintsCompliant
29 Jan 2025Accreditation decisionHuman resourcesCompliant
29 Jan 2025Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Prepared by Jodie Earnshaw

    Following a site audit conducted on 03/12/2024 to 05/12/2024, the Commission made a decision on 29/01/2025 to re-accredit this service. The period of accreditation of the service will expire on 16/03/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 03/12/2024 to 05/12/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 August 2023 to 16 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 27 June 2022 to 28 July 2022, the Commission made a decision on 16 September 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 March 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 27 June 2022 to 28 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 23 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 February 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 February 2018.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.