Uniting Nareen Gardens Lodge Bateau Bay

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04351Service the uniting church in australia property trust (nsw)::uniting nareen gardens lodge bateau bay::bateau bay::2261

Overview

Care typeResidential
Operational places32
RegionBateau Bay - Killarney Vale (SA2)

Location

Bateau Bay - Killarney Vale (SA2)

5 Yakalla Street, BATEAU BAY, NSW, 2261

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience5
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645253
Feb 202655255
Oct 202545344
Aug 202545244
May 202545143
Jan 202545345
Nov 202445333
Jul 202435232
May 202435332
Feb 202435332
Dec 202335231
Aug 202335331
May 202335431

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
22 Aug 2023Accreditation decisionConsumer dignity and choiceCompliant
22 Aug 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
22 Aug 2023Accreditation decisionPersonal care and clinical careCompliant
22 Aug 2023Accreditation decisionServices and supports for daily livingCompliant
22 Aug 2023Accreditation decisionOrganisation’s service environmentCompliant
22 Aug 2023Accreditation decisionFeedback and complaintsCompliant
22 Aug 2023Accreditation decisionHuman resourcesCompliant
22 Aug 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Prepared by A. Douglas

    Following a site audit conducted on 17 July 2023 to 19 July 2023, the Commission made a decision on 22 August 2023 to re-accredit this service. The period of accreditation of the service will expire on 22 August 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 17 July 2023 to 19 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 6 September 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 06 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Accreditation decision

    Following a site audit conducted on 13 June 2018 to 14 June 2018, the Commission made a decision on 17 July 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 03 February 2021. The period of accreditation of the service will expire on 06 September2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 September 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 September 2018.

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  8. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.