Uniting McKay House Tamworth

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04359Service the uniting church in australia property trust (nsw)::uniting mckay house tamworth::tamworth::2340

Overview

Care typeResidential
Operational places61
RegionTamworth - North (SA2)

Location

Tamworth - North (SA2)

1 Tribe Street, TAMWORTH, NSW, 2340

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645335
Feb 202645333
Oct 202545333
Aug 202545543
May 202545542
Jan 202545343
Nov 202445444
Jul 202445343
May 202445242
Feb 202445342
Dec 202345342
Aug 202345342
May 202334341

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
11 Apr 2023Accreditation decisionConsumer dignity and choiceCompliant
11 Apr 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
11 Apr 2023Accreditation decisionPersonal care and clinical careCompliant
11 Apr 2023Accreditation decisionServices and supports for daily livingCompliant
11 Apr 2023Accreditation decisionOrganisation’s service environmentCompliant
11 Apr 2023Accreditation decisionFeedback and complaintsCompliant
11 Apr 2023Accreditation decisionHuman resourcesCompliant
11 Apr 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by E Woodley

    Following a site audit conducted on 07 March 2023 to 09 March 2023, the Commission made a decision on 11 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 April 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 07 March 2023 to 09 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 31 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 31 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 31 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 January 2022.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 31 January 2019.

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  9. Assessment

    Following an audit we decided that this home met 36 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 31 January 2018.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 May 2018.

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Regulatory actions

0 recorded

No regulatory actions recorded.