Uniting Elizabeth Gates and Alroy House Singleton

active
ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04349Service the uniting church in australia property trust (nsw)::uniting elizabeth gates and alroy house singleton::singleton heights::2330

Overview

Care typeResidential
Operational places84
RegionSingleton (SA2)

Location

Singleton (SA2)

128 Blaxland Avenue, SINGLETON HEIGHTS, NSW, 2330

Star ratings

Latest — May 2026

Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (11 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645433
Feb 202645433
Oct 202545243
Aug 202545343
May 202545242
Jan 202545343
Nov 202445252
Jul 202445452
May 202445151
Feb 202445351
Dec 202345351

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
22 May 2023Accreditation decisionConsumer dignity and choiceCompliant
22 May 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
22 May 2023Accreditation decisionPersonal care and clinical careCompliant
22 May 2023Accreditation decisionServices and supports for daily livingCompliant
22 May 2023Accreditation decisionOrganisation’s service environmentCompliant
22 May 2023Accreditation decisionFeedback and complaintsCompliant
22 May 2023Accreditation decisionHuman resourcesCompliant
22 May 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by E Woodley

    Following a site audit conducted on 18 April 2023 to 20 April 2023, the Commission made a decision on 22 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 22 May 2026.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 18 April 2023 to 20 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 02 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 February 2022.

    source ↗
  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 June 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 02 February 2019. The reconsideration decision and audit report is attached.

    source ↗
  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 June 2018.

    source ↗
  9. Assessment
    source ↗
  10. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.