Uniting Elanora Shellharbour

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04323Service the uniting church in australia property trust (nsw)::uniting elanora shellharbour::shellharbour city centre::2529

Overview

Care typeResidential
Operational places100
RegionShellharbour - Oak Flats (SA2)

Location

Shellharbour - Oak Flats (SA2)

7-23 Wallaroo Drive, SHELLHARBOUR CITY CENTRE, NSW, 2529

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645243
Feb 202645243
Oct 202545343
Aug 202544443
May 202534342
Jan 202544343
Nov 202444543
Jul 202444542
May 202444542
Feb 202444542
Dec 202344543
Aug 202333443
May 202333431

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
18 Sept 2024Accreditation decisionConsumer dignity and choiceCompliant
18 Sept 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
18 Sept 2024Accreditation decisionPersonal care and clinical careCompliant
18 Sept 2024Accreditation decisionServices and supports for daily livingCompliant
18 Sept 2024Accreditation decisionOrganisation’s service environmentCompliant
18 Sept 2024Accreditation decisionFeedback and complaintsCompliant
18 Sept 2024Accreditation decisionHuman resourcesCompliant
18 Sept 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 13/08/2024 to 15/08/2024, the Commission made a decision on 18/09/2024 to re-accredit this service. The period of accreditation of the service will expire on 27/01/2028

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  2. Site audit Performance Report

    A site audit was conducted with this service on 13/08/2024 to 15/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 31 May 2022 to 02 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 01 August 2023 to 02 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 31 May 2022 to 02 June 2022, the Commission made a decision on 27 July 2022 to re-accredit this service. The period of accreditation of the service will expire on 27 January 2025.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 10 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 31 May 2022 to 02 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 10 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 10 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 August 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 August 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.