Uniting Autumn Lodge Glass Street

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ResidentialThe Uniting Church in Australia Property Trust (NSW)Site ARCH-04373Service the uniting church in australia property trust (nsw)::uniting autumn lodge glass street::armidale::2350

Overview

Care typeResidential
Operational places50
RegionArmidale (SA2)

Location

Armidale (SA2)

11 Glass Street, ARMIDALE, NSW, 2350

Star ratings

Latest — May 2026

Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645243
Feb 202645343
Oct 202544343
Aug 202534233
May 202534333
Jan 202534234
Nov 202434233
Jul 202434333
May 202434233
Feb 202434333
Dec 202334233
Aug 2023
May 2023

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
17 Oct 2024Accreditation decisionConsumer dignity and choiceCompliant
17 Oct 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
17 Oct 2024Accreditation decisionPersonal care and clinical careCompliant
17 Oct 2024Accreditation decisionServices and supports for daily livingCompliant
17 Oct 2024Accreditation decisionOrganisation’s service environmentCompliant
17 Oct 2024Accreditation decisionFeedback and complaintsCompliant
17 Oct 2024Accreditation decisionHuman resourcesCompliant
17 Oct 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by Patricia Golledge

    Following a site audit conducted on 10 September 2024 to 12 September 2024, the Commission made a decision on 17 October 2024 to re-accredit this service. The period of accreditation of the service will expire on 18 February 2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 10 September 2024 to 12 September 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 21 June 2022 to 23 June 2022, the Commission made a decision on 18 August 2022 to re-accredit this service. The period of accreditation of the service will expire on 18 February 2025.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 09 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 21 June 2022 to 23 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 09 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 09 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 09 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 09 March 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 09 March 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.