Ruby Manor

active
ResidentialThe Sisters of Our Lady of China Health Care (2) Pty LtdSite ARCH-02837Service the sisters of our lady of china health care (2) pty ltd::ruby manor::carramar::2163

Overview

Care typeResidential
Operational places90
RegionFairfield - East (SA2)

Location

Fairfield - East (SA2)

10 Ruby Street, CARRAMAR, NSW, 2163

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 2Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance4
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644443
Feb 202644443
Oct 202544343
Aug 202544343
May 202544443
Jan 202544533
Nov 202434433
Jul 202433533
May 202433432
Feb 202433343
Dec 202333343
Aug 202322342
May 202333333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
21 Feb 2023Accreditation decisionConsumer dignity and choiceCompliant
21 Feb 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
21 Feb 2023Accreditation decisionPersonal care and clinical careCompliant
21 Feb 2023Accreditation decisionServices and supports for daily livingCompliant
21 Feb 2023Accreditation decisionOrganisation’s service environmentCompliant
21 Feb 2023Accreditation decisionFeedback and complaintsCompliant
21 Feb 2023Accreditation decisionHuman resourcesCompliant
21 Feb 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10/07/2024 to 10/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 July 2023 to 07 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Prepared by D McDonald

    Following a site audit conducted on 11 January 2023 to 13 January 2023, the Commission made a decision on 21 February 2023 to re-accredit this service. The period of accreditation of the service will expire on 05 May 2026.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 11 January 2023 to 13 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Accreditation decision

    Following a site audit conducted on 15 March 2021 to 17 March 2021, the Commission made a decision on 05 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 05 May 2023.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 15 March 2021 to 17 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 16 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 16 January 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 16 July 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 16 July 2017.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.