Loreto Home of Compassion

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ResidentialThe Mary Potter Nursing Home and The Ethel Forrest Day Care Centre Pty LtdSite ARCH-05198Service the mary potter nursing home and the ethel forrest day care centre pty ltd::loreto home of compassion::wagga wagga::2650

Overview

Care typeResidential
Operational places76
RegionWagga Wagga - West (SA2)

Location

Wagga Wagga - West (SA2)

33 Bardia Street, WAGGA WAGGA, NSW, 2650

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 3Overall
Compliance4
Quality measures3
Residents' experience3
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026433
Feb 202634433
Oct 202544533
Aug 202534323
May 202534324
Jan 202534322
Nov 202434322
Jul 202444334
May 202433432
Feb 202433333
Dec 202333433
Aug 202333432
May 202333332

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
18 Apr 2023Accreditation decisionConsumer dignity and choiceCompliant
18 Apr 2023Accreditation decisionOngoing assessment and planning with consumersNon-compliant
18 Apr 2023Accreditation decisionPersonal care and clinical careCompliant
18 Apr 2023Accreditation decisionServices and supports for daily livingCompliant
18 Apr 2023Accreditation decisionOrganisation’s service environmentCompliant
18 Apr 2023Accreditation decisionFeedback and complaintsCompliant
18 Apr 2023Accreditation decisionHuman resourcesCompliant
18 Apr 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  2. Accreditation decision

    Prepared by E Woodley

    Following a site audit conducted on 21 March 2023 to 23 March 2023, the Commission made a decision on 18 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 18 April 2026.

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Site audit Performance Report

    A site audit was conducted with this service on 21 March 2023 to 23 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 14 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 19 June 2019 to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 October 2021.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 October 2018.

    source ↗
  11. Assessment
    source ↗
  12. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.