The Good Shepherd Nursing Home

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ResidentialThe Good Shepherd LimitedSite ARCH-03214Service the good shepherd limited::the good shepherd nursing home::annandale::4814

Overview

Care typeResidential
Operational places246
RegionAnnandale (Qld) (SA2)

Location

Annandale (Qld) (SA2)

565 University Road, ANNANDALE, QLD, 4814

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645344
Feb 202645344
Oct 202545543
Aug 2025534
May 202545542
Jan 202544442
Nov 202434332
Jul 202434432
May 202434432
Feb 202434332
Dec 202334331
Aug 202334331
May 202334333

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

14 events

  1. Assessment

    The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 14 May 2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.

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  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 May 2025.

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  3. Accreditation decision

    Following a site audit conducted on 24/09/2024 to 26/09/2024, the Commission made a decision on 11/11/2024 to re-accredit this service. The period of accreditation of the service will expire on 15/11/2027.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 24/09/2024 to 26/09/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 31 October 2023 to 01 November 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 September 2022 to 20 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Accreditation decision

    Following a site audit conducted on 11 October 2021 to 14 October 2021, the Commission made a decision on 15 November 2021 to re-accredit this service. The period of accreditation of the service will expire on 15 November 2024.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 11 October 2021 to 14 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 June 2021 to 09 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2021.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2018.

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  13. Assessment
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  14. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.