Anglicare SQ Symes Grove Home for the Aged
activeOverview
Location
Taigum - Fitzgibbon (SA2)
314 Church Road, TAIGUM, QLD, 4018
Star ratings
Latest — May 2026
Compliance findings
9 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 17 Mar 2025 | Site Audit | – | – | Organisational governance | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Feedback and complaints | Compliant |
| 17 Mar 2025 | Site Audit | – | – | Human resources | Compliant |
| 14 Mar 2023 | Assessment Contact - Site | – | – | Personal care and clinical care | Non-compliant |
Accreditation & assessment timeline
14 events · AI report insights nested where analysed
- Accreditation decision
Following a site audit conducted on 05/02/2025 to 07/02/2025, the Commission made a decision on 20/03/2025 to re-accredit this service. The period of accreditation of the service will expire on 22/06/2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 05/02/2025 to 07/02/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment Contact - Sitesource ↗
AI report insightsAI-extracted · qwen2.5:32b
The performance report for Anglicare SQ Symes Grove Home for the Aged highlights significant issues with timely personal care delivery, primarily due to staffing insufficiencies. Despite some actions taken or planned by the Approved provider, these have not yet been fully implemented or proven effective in ensuring compliance with Quality Standard 3.
3Non-compliant
Consumers are experiencing delays in receiving timely personal care, which negatively impacts their health and well-being.
- Not met 3(3)(a) — Delays in staff attendance to address consumers’ care needs have had a negative impact on consumers, who were not satisfied with the timeliness of personal hygiene cares. The sufficiency of staffing was inadequate to ensure timely provision of care.
Risks: Consumers are left in soiled continence aids for extended periods, leading to embarrassment and potential skin issues such as Incontinence associated dermatitis.; Delays in staff attendance can cause pain and discomfort, especially for consumers with urinary catheters or pressure injuries.
Recommendations: Complete personal hygiene assessments and continence assessment evaluations due within the next three months by March 2023.; Monitor call bell response times to review peak activity times and adjust staffing accordingly.; Continue to report on call bell response times at consumer and staff meetings.; Implement innovative recruitment strategies to address workforce shortages.
Generated by qwen2.5:32b on 12 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.
- Assessment contact Performance Report
An assessment contact was conducted with this service on 22 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 09 May 2022 to 11 May 2022, the Commission made a decision on 22 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 22 June 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 09 May 2022 to 11 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 26 February 2019 at Anglicare SQ Symes Grove Home for the Aged to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Assessment
Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 February 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 August 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 08 February 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 August 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.