Francis Of Assisi Home

active

ResidentialThe Corporation of the Franciscan Sisters of the Heart of Jesus (QLD)Site ARCH-04222Service the corporation of the franciscan sisters of the heart of jesus (qld)::francis of assisi home::west mackay::4740

Overview

Care typeResidential

Operational places148

RegionWest Mackay (SA2)

West Mackay (SA2)

2 DUPUY Street, WEST MACKAY, QLD, 4740

Latest — May 2026

4Overall

Compliance5

Quality measures5

Residents' experience4

Staffing1

Compared nationally

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	5	4	1
Feb 2026	4	5	4	4	1
Oct 2025	4	5	5	4	2
Aug 2025	4	5	5	4	2
May 2025	4	5	5	4	3
Jan 2025	4	5	4	4	3
Nov 2024	4	5	4	4	3
Jul 2024	4	5	5	4	3
May 2024	4	5	5	4	3
Feb 2024	4	5	5	4	3
Dec 2023	4	5	4	4	2
Aug 2023	4	5	5	4	3
May 2023	4	5	5	3	2

8 recorded

Date	Type	Requirement	Severity	Finding	Status
05 Jan 2023	Accreditation decision	–	–	Consumer dignity and choice	Compliant
05 Jan 2023	Accreditation decision	–	–	Ongoing assessment and planning with consumers	Compliant
05 Jan 2023	Accreditation decision	–	–	Personal care and clinical care	Compliant
05 Jan 2023	Accreditation decision	–	–	Services and supports for daily living	Compliant
05 Jan 2023	Accreditation decision	–	–	Organisation’s service environment	Compliant
05 Jan 2023	Accreditation decision	–	–	Feedback and complaints	Compliant
05 Jan 2023	Accreditation decision	–	–	Human resources	Compliant
05 Jan 2023	Accreditation decision	–	–	Organisational governance	Compliant

7 events

Accreditation decisionJan 5, 2023
Prepared by Megha Kalra
Following a site audit conducted on 22 November 2022 to 24 November 2022, the Commission made a decision on 05 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 12 February 2026.
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Site audit Performance ReportNov 24, 2022
A site audit was conducted with this service on 22 November 2022 to 24 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionDec 23, 2021
Following a site audit conducted on 14 May 2019 to 16 May 2019, the Commission made a decision 14 June 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 23 December 2021. The period of accreditation of the service will expire on 12 February 2023.
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AssessmentMay 17, 2019
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 August 2022.
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AssessmentJun 16, 2016
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 August 2019.
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AssessmentMay 23, 2013
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AssessmentJun 7, 2011
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0 recorded

No regulatory actions recorded.