Coffs Haven Residential Care Service

active
ResidentialThe Churches of Christ Property TrustSite ARCH-04259Service the churches of christ property trust::coffs haven residential care service::north boambee valley::2450

Overview

Care typeResidential
Operational places100
RegionCoffs Harbour - South (SA2)

Location

Coffs Harbour - South (SA2)

18 Sand Street, NORTH BOAMBEE VALLEY, NSW, 2450

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645442
Oct 202545441
Aug 202544542
May 202534342
Jan 202534342
Nov 202434342
Jul 202434341
May 202434342
Feb 202434342
Dec 202334432
Aug 202333333
May 202333331

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 04/03/2025 to 19/03/2025, the Commission made a decision on 01/05/2025 to re-accredit this service. The period of accreditation of the service will expire on 20/06/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 04/03/2025 to 19/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment

    Following an assessment contact conducted 28 September 2022, the Commission made a decision on 4 January 2023 that the service has demonstrated their actions have been effective in addressing the non-compliance against the Aged Care Quality Standards identified at the Site Audit undertaken 17 May 2022 to 19 May 2022.

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  4. Accreditation decision

    Following a site audit conducted on 17 May 2022 to 19 May 2022, the Commission made a decision on 20 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 June 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 17 May 2022 to 19 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 February 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 February 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.