Mount View Aged Care Facility

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ResidentialTerang and Mortlake Health ServiceSite ARCH-04671Service terang and mortlake health service::mount view aged care facility::terang::3264

Overview

Care typeResidential
Operational places15
RegionCorangamite - North (SA2)

Location

Corangamite - North (SA2)

13 Austin Avenue, TERANG, VIC, 3264

Star ratings

Latest — May 2026

May 2023 — 5Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 5Jul 2024 — 4Nov 2024 — 5May 2025 — 4Aug 2025 — 5Oct 2025 — 4Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645345
Feb 202655545
Oct 202545345
Aug 202555445
May 202545345
Jan 2025534
Nov 202455445
Jul 202445155
May 202455554
Feb 202445353
Dec 202345354
Aug 202345253
May 202355553

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
10 May 2024Accreditation decisionConsumer dignity and choiceCompliant
10 May 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
10 May 2024Accreditation decisionPersonal care and clinical careCompliant
10 May 2024Accreditation decisionServices and supports for daily livingCompliant
10 May 2024Accreditation decisionOrganisation’s service environmentCompliant
10 May 2024Accreditation decisionFeedback and complaintsCompliant
10 May 2024Accreditation decisionHuman resourcesCompliant
10 May 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 08 April 2024 to 10 April 2024, the Commission made a decision on 10 May 2024 to re-accredit this service. The period of accreditation of the service will expire on 30 June 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 08 April 2024 to 10 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 11 May 2021 to 13 May 2021, the Commission made a decision on 30 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 30 June 2024.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 11 May 2021 to 13 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 August 2020.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 August 2017.

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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.