St Vincent's Care Services Heathcote
activeOverview
Location
Heathcote - Waterfall (SA2)
15 The Avenue, HEATHCOTE, NSW, 2233
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 24 May 2023 | Accreditation decision | – | – | Consumer dignity and choice | Non-compliant |
| 24 May 2023 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Human resources | Compliant |
| 24 May 2023 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
16 events
- Assessment contact Performance Report
An assessment contact was conducted with this service on 09 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 20 February 2023 to 24 February 2023, the Commission made a decision on 24 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 24 May 2026.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 20 February 2023 to 24 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 24 November 2022 to 25 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 27 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 19 January 2021 to 21 January 2021, the Commission made a decision on 29 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 29 March 2022.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 19 January 2021 to 21 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 April 2021.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 23 July 2020 to 24 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Decision to vary accreditation period Following a review audit conducted on 09 March 2020 to 12 March 2020, the Commission made a decision on 27 April 2020 not to revoke accreditation of this service. The Commission has varied the period of accreditation of this service. The period of accreditation of the service will expire on 27 October 2020. The Performance Report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 March 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 12 March 2019.
source ↗ - Assessment
Following an audit we decided that this home met 32 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 12 March 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 August 2018.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.