St Vincent's Care Services Hawthorn

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ResidentialSt Vincent's Care Services LtdSite ARCH-04424Service st vincent's care services ltd::st vincent's care services hawthorn::hawthorn east::3123

Overview

Care typeResidential
Operational places91
RegionHawthorn East (SA2)

Location

Hawthorn East (SA2)

4 King Street, HAWTHORN EAST, VIC, 3123

Star ratings

Latest — May 2026

May 2023 — 2Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645444
Feb 202645444
Oct 202544544
Aug 202544444
May 202544543
Jan 202534433
Nov 202434433
Jul 202434433
May 202434432
Feb 202444542
Dec 202344542
Aug 202333141
May 202323231

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
03 Feb 2025Accreditation decisionConsumer dignity and choiceCompliant
03 Feb 2025Accreditation decisionOngoing assessment and planning with consumersCompliant
03 Feb 2025Accreditation decisionPersonal care and clinical careCompliant
03 Feb 2025Accreditation decisionServices and supports for daily livingCompliant
03 Feb 2025Accreditation decisionOrganisation’s service environmentCompliant
03 Feb 2025Accreditation decisionFeedback and complaintsCompliant
03 Feb 2025Accreditation decisionHuman resourcesCompliant
03 Feb 2025Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Prepared by V Stephens

    Following a site audit conducted on 07 January 2025 to 09 January 2025, the Commission made a decision on 03 February 2025 to re-accredit this service. The period of accreditation of the service will expire on 02 May 2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 07 January 2025 to 09 January 2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 November 2022 to 16 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 14 February 2022 to 16 February 2022, the Commission made a decision on 12 April 2022 to re-accredit this service. The period of accreditation of the service will expire on 02 May 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 14 February 2022 to 16 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Compliance update

    Following an assessment contact conducted on 09 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  7. Non-compliance update

    Following an assessment contact conducted on 29 October 2019, the Commission made a decision that the approved provider of the service is non-compliant with 2 requirements of the Aged Care Quality Standards.

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  8. Non-compliance update

    Following an assessment contact conducted on 26 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 3 requirements of the Aged Care Quality Standards.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 May 2022.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 August 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 02 May 2019. The reconsideration decision and audit report is attached.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 August 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.