St Vincent's Care Services Eltham - Willandra Lodge
activeOverview
Location
Eltham (SA2)
43 Diamond Street, ELTHAM, VIC, 3095
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 12 Sept 2023 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Human resources | Compliant |
| 12 Sept 2023 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
12 events
- Accreditation decision
Following a site audit conducted on 02 August 2023 to 04 August 2023, the Commission made a decision on 12 September 2023 to re-accredit this service. The period of accreditation of the service will expire on 29 December 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 02 August 2023 to 04 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 24 November 2020 to 25 November 2020, the Commission made a decision on 23 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 29 December 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 June 2021.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 24 November 2020 to 25 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 09 July 2019 at St Vincent's Care Services Eltham - Willandra Lodge to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Assessment
Following an audit we decided that this home met 39 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 29 June 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 September 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 29 June 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 September 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.