St Basil's Homes for the Aged in Victoria
activeOverview
Location
Fawkner (SA2)
24-36 Lorne Street, FAWKNER, VIC, 3060
Star ratings
Latest — May 2026
Compliance findings
10 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 11 Oct 2023 | Assessment Contact - Site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 11 Oct 2023 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
| 21 June 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 21 June 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Non-compliant |
| 21 June 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 21 June 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 21 June 2023 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 21 June 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 21 June 2023 | Site Audit | – | – | Human resources | Compliant |
| 21 June 2023 | Site Audit | – | – | Organisational governance | Non-compliant |
Accreditation & assessment timeline
15 events · AI report insights nested where analysed
- Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 05 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 02 May 2023 to 04 May 2023, the Commission made a decision on 21 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 20 September 2026.
source ↗ - Site Auditsource ↗
AI report insightsAI-extracted · qwen2.5:32b
The service is compliant with most standards, demonstrating respect for consumer dignity and choice, safe and effective care, and a welcoming environment. However, there are areas for improvement in ongoing assessment and planning (Standard 2) and organisational governance (Standard 8), particularly around accurate documentation of risks and incident reporting.
Standard 1 Consumer dignity and choiceCompliant
Consumers are treated with respect, cultural preferences are valued, and they can exercise choices independently.
- Met Requirement 1(3)(a) — Staff demonstrated an understanding of individual consumers' backgrounds, culture, preferences, and choices.
- Met Requirement 1(3)(b) — Consumers confirmed their cultural needs are included in care planning documents.
- Met Requirement 1(3)(c) — Consumers expressed satisfaction with the ability to make decisions about their own care and maintain relationships of choice.
- Met Requirement 1(3)(d) — Staff supported consumers in taking risks to live a fulfilling life, as evidenced by positive feedback from consumers.
- Met Requirement 1(3)(e) — Consumers confirmed they receive current and accurate information communicated clearly.
- Met Requirement 1(3)(f) — Confidentiality of personal information is maintained, as evidenced by password-protected electronic files and staff training.
Standard 2 Ongoing assessment and planning with consumersNon-compliant
The service has a range of validated risk tools but the outcomes are not always accurately reflected in care plans.
- Not met Requirement 2(3)(a) — Inconsistent and conflicting information was identified in assessment and care planning documentation for three sampled consumers.
- Met Requirement 2(3)(b) — The service liaises with family, medical officers, and hospitals when necessary, as evidenced by completed palliative care plans and advance directives.
- Met Requirement 2(3)(c) — Care planning documents demonstrated ongoing partnership between consumers and representatives, and collaboration with other providers of care.
- Met Requirement 2(3)(d) — Consumers confirmed they have been provided a copy of their care plan which is readily available to them.
- Met Requirement 2(3)(e) — Care plans are regularly reviewed as part of a scheduled evaluation process with follow-up communication with family.
Recommendations: Ensure assessment and planning is completed comprehensively and accurately for all consumers.
Standard 3 Personal care and clinical careCompliant
Consumers receive safe and effective personal and clinical care that is tailored to their needs.
- Met Requirement 3(3)(a) — All consumers and representatives interviewed were satisfied with the personal and clinical care provided.
- Met Requirement 3(3)(b) — The service demonstrated effective management of risks associated with falls, including timely medical reviews and referrals.
Standard 4 Services and supports for daily livingCompliant
Consumers receive services that promote their independence, well-being, and quality of life.
- Met Requirement 4(3)(a) — Staff support consumers to engage in activities and maintain independence that align with consumer documentation.
- Met Requirement 4(3)(b) — Consumers confirmed their emotional, spiritual, and psychological needs are supported through connections with people important to them.
Standard 5 Organisation’s service environmentCompliant
The service environment is welcoming, safe, clean, and well-maintained.
- Met Requirement 5(3)(a) — Consumers reported feeling a sense of belonging and independence.
- Met Requirement 5(3)(b) — The service environment is safe, clean, well-maintained, and enables consumers to move freely indoors and outdoors.
Standard 6 Feedback and complaintsCompliant
Consumers are encouraged and supported to provide feedback and make complaints.
- Met Requirement 6(3)(a) — The service encourages consumers to raise concerns or provide feedback through various mechanisms.
- Met Requirement 6(3)(b) — Information on advocacy services and interpreter services is readily available in multiple languages.
Standard 7 Human resourcesCompliant
The workforce is planned, trained, and supported to deliver safe and quality care.
- Met Requirement 7(3)(a) — Management actively recruits additional clinical and care staff for anticipated increases in admissions.
- Met Requirement 7(3)(b) — Staff are kind, caring, and respectful of each consumer's identity, culture, and diversity.
Standard 8 Organisational governanceNon-compliant
The service has effective risk management systems but there are inconsistencies in incident reporting.
- Not met Requirement 8(3)(d) — Two incidents were not reported through SIRS, and care planning documentation did not accurately reflect consumers' current care needs.
Recommendations: Ensure effective risk management systems are in place to identify and respond to abuse and neglect of consumers.; Audit all clinical incidents and review policies for best practice.
Generated by qwen2.5:32b on 12 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.
- Site audit Performance Report
A site audit was conducted with this service on 02 May 2023 to 04 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 30 November 2021 to 02 December 2021, the Commission made a decision on 12 January 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 September 2023.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 30 November 2021 to 02 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 01 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Decision to vary accreditation period Following a review audit conducted on 08 December 2020 to 11 December 2020, the Commission made a decision on 19 January 2021 not to revoke accreditation of this service. The Commission has varied the period of accreditation of this service. The period of accreditation of the service will expire on 19 January 2022.
source ↗ - Review audit Performance Report
A review audit was conducted with this service on 08 December 2020 to 11 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the review audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 21 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Following a site audit the Commission made a decision on 22 August 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 15 November 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 November 2019.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.