St Andrew's Village Ballina
activeOverview
Location
Ballina (SA2)
59 Bentinck Street, BALLINA, NSW, 2478
Star ratings
Latest — May 2026
Compliance findings
17 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 22 Nov 2024 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Feedback and complaints | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Human resources | Compliant |
| 22 Nov 2024 | Site Audit | – | – | Organisational governance | Compliant |
| 13 Nov 2023 | Assessment contact (performance assessment) – site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Consumer dignity and choice | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Personal care and clinical care | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Services and supports for daily living | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Organisation’s service environment | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Human resources | Not applicable |
| 19 June 2023 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
Accreditation & assessment timeline
18 events
- Accreditation decision
Following a site audit conducted on 08 October 2024 to 11 October 2024, the Commission made a decision on 22 November 2024 to re-accredit this service. The period of accreditation of the service will expire on 06 March 2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 08/10/2024 to 11/10/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 03 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 17 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 08 May 2023 to 10 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 26 July 2022 to 28 July 2022, the Commission made a decision on 06 September 2022 to re-accredit this service. The period of accreditation of the service will expire on 06 March 2025.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 26 July 2022 to 28 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 07 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 August 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 August 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.