Byron Aged Care

active
ResidentialSt Andrew's Village Ballina LimitedSite ARCH-04529Service st andrew's village ballina limited::byron aged care::byron bay::2481

Overview

Care typeResidential
Operational places41
RegionByron Bay (SA2)

Location

Byron Bay (SA2)

1 Butler Street, BYRON BAY, NSW, 2481

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2026 — 44Overall
Compliance4
Quality measures2
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644235
Feb 202633
Oct 2025
Aug 2025
May 2025
Jan 202544343
Nov 202434342
Jul 202434242
May 202434333
Feb 202434333
Dec 202333233
Aug 202333233
May 202333334

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
14 Feb 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot Applicable
14 Feb 2024Assessment contact (performance assessment) – siteOrganisational governanceNot Applicable
28 Feb 2023Assessment Contact - DeskHuman resourcesNot applicable
28 Feb 2023Assessment Contact - DeskOrganisational governanceNot applicable
24 Nov 2022Site AuditConsumer dignity and choiceCompliant
24 Nov 2022Site AuditOngoing assessment and planning with consumersCompliant
24 Nov 2022Site AuditPersonal care and clinical careCompliant
24 Nov 2022Site AuditServices and supports for daily livingCompliant
24 Nov 2022Site AuditOrganisation’s service environmentCompliant
24 Nov 2022Site AuditFeedback and complaintsCompliant
24 Nov 2022Site AuditHuman resourcesNon-compliant
24 Nov 2022Site AuditOrganisational governanceNon-compliant

Accreditation & assessment timeline

15 events

  1. Assessment contact (performance assessment) – site

    Prepared by Bruce Bassett

    source ↗
  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 17 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  3. Assessment Contact - Desk

    Prepared by G-M. Cain

    source ↗
  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 02 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  5. Accreditation decision

    Following a site audit conducted on 10 October 2022 to 12 October 2022, the Commission made a decision on 24 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 November 2025.

    source ↗
  6. Site Audit

    Prepared by Denise McDonald

    source ↗
  7. Site audit Performance Report

    A site audit was conducted with this service on 10 October 2022 to 12 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 05 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 June 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 September 2021.

    source ↗
  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 September 2018.

    source ↗
  14. Assessment
    source ↗
  15. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.