Southern Plus East Fremantle

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ResidentialSouthern Cross Care (WA) IncSite ARCH-03522Service southern cross care (wa) inc::southern plus east fremantle::east fremantle::6158

Overview

Care typeResidential
Operational places83
RegionEast Fremantle (SA2)

Location

East Fremantle (SA2)

15 Wolsely Road, EAST FREMANTLE, WA, 6158

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645443
Oct 202545343
Aug 202535324
May 202545523
Jan 202545523
Nov 202435522
Jul 202445542
May 202445442
Feb 202445343
Dec 202345443
Aug 202335521
May 202335522

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
16 Dec 2022Accreditation decisionConsumer dignity and choiceCompliant
16 Dec 2022Accreditation decisionOngoing assessment and planning with consumersCompliant
16 Dec 2022Accreditation decisionPersonal care and clinical careCompliant
16 Dec 2022Accreditation decisionServices and supports for daily livingCompliant
16 Dec 2022Accreditation decisionOrganisation’s service environmentCompliant
16 Dec 2022Accreditation decisionFeedback and complaintsCompliant
16 Dec 2022Accreditation decisionHuman resourcesCompliant
16 Dec 2022Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by D McDonald

    Following a site audit conducted on 22 November 2022 to 24 November 2022, the Commission made a decision on 16 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 December 2025.

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  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 13 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 22 November 2022 to 24 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 05 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Non-compliance update

    Following an assessment contact conducted on 13 February 2020, the Commission made a decision on 05 March 2020 that the approved provider of the service is non-compliant with two requirements of the Quality Standards.

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  8. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 June 2022.

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  9. Assessment

    This is a new home and is accredited for one year until 13 June 2019. We made the decision on 13 June 2018.

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Regulatory actions

0 recorded

No regulatory actions recorded.