Joseph Cooke House

active
ResidentialSouthern Cross Care (WA) IncSite ARCH-03526Service southern cross care (wa) inc::joseph cooke house::shelley::6148

Overview

Care typeResidential
Operational places57
RegionRiverton - Shelley - Rossmoyne (SA2)

Location

Riverton - Shelley - Rossmoyne (SA2)

2 Houtmans Street, SHELLEY, WA, 6148

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645343
Oct 202545343
Aug 202545444
May 202534532
Jan 202534532
Nov 202434532
Jul 202434532
May 202434532
Feb 202434532
Dec 202344533
Aug 202334532
May 202333523

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
11 Apr 2024Accreditation decisionConsumer dignity and choiceCompliant
11 Apr 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
11 Apr 2024Accreditation decisionPersonal care and clinical careCompliant
11 Apr 2024Accreditation decisionServices and supports for daily livingCompliant
11 Apr 2024Accreditation decisionOrganisation’s service environmentCompliant
11 Apr 2024Accreditation decisionFeedback and complaintsCompliant
11 Apr 2024Accreditation decisionHuman resourcesCompliant
11 Apr 2024Accreditation decisionOrganisational governance NotCompliant

Accreditation & assessment timeline

12 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18/07/2024 to 18/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by Katherine Richards

    Following a site audit conducted on 05 March 2024 to 07 March 2024, the Commission made a decision on 11 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 06 May 2027.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 05 March 2024 to 07 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 March 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 July 2021 to 22 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 08 December 2020 to 10 December 2020, the Commission made a decision on 06 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 06 May 2024.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 08 December 2020 to 10 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 April 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 October 2020.

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  11. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 October 2017.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.