Germanus Kent House

active
ResidentialSouthern Cross Care (WA) IncSite ARCH-03529Service southern cross care (wa) inc::germanus kent house::broome::6725

Overview

Care typeResidential
Operational places55
RegionBroome (SA2)

Location

Broome (SA2)

20 Dickson Drive, BROOME, WA, 6725

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 5Oct 2025 — 5Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing4
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645344
Feb 202645544
Oct 202555545
Aug 202555545
May 202545535
Jan 202545534
Nov 202445433
Jul 202435531
May 202445525
Feb 202445525
Dec 202345525
Aug 202345525
May 202345432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
17 Aug 2023Accreditation decisionConsumer dignity and choiceCompliant
17 Aug 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
17 Aug 2023Accreditation decisionPersonal care and clinical careCompliant
17 Aug 2023Accreditation decisionServices and supports for daily livingCompliant
17 Aug 2023Accreditation decisionOrganisation’s service environmentCompliant
17 Aug 2023Accreditation decisionFeedback and complaintsCompliant
17 Aug 2023Accreditation decisionHuman resourcesCompliant
17 Aug 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by M Glenn

    Following a site audit conducted on 18 July 2023 to 20 July 2023, the Commission made a decision on 17 August 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 October 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18 July 2023 to 20 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 20 November 2018 to 22 November 2018, the Commission made a decision 21 December 2018 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 04 March 2022. The period of accreditation of the service will expire on 11 October 2023.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 26 February 2019 at Germanus Kent House to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  6. Assessment

    Following an audit we decided that this home met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 April 2022.

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  7. Assessment

    Following an audit we decided that this home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 11 April 2019.

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  8. Assessment

    Following an audit we decided that this home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 11 April 2019.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 April 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.