Martyn Claver Aged Care

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ResidentialSiena Management Services Pty. LimitedSite ARCH-03208Service siena management services pty. limited::martyn claver aged care::leura::2780

Overview

Care typeResidential
Operational places46
RegionKatoomba - Leura (SA2)

Location

Katoomba - Leura (SA2)

200 Megalong Street, LEURA, NSW, 2780

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645243
Oct 202545343
Aug 202545443
May 202545543
Jan 202545244
Nov 202445333
Jul 202445534
May 202445333
Feb 202434433
Dec 202344442
Aug 202344443
May 202344543

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
15 Feb 2023Accreditation decisionConsumer dignity and choiceCompliant
15 Feb 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
15 Feb 2023Accreditation decisionPersonal care and clinical careCompliant
15 Feb 2023Accreditation decisionServices and supports for daily livingCompliant
15 Feb 2023Accreditation decisionOrganisation’s service environmentCompliant
15 Feb 2023Accreditation decisionFeedback and complaintsCompliant
15 Feb 2023Accreditation decisionHuman resourcesCompliant
15 Feb 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by D McDonald

    Following a site audit conducted on 17 January 2023 to 19 January 2023, the Commission made a decision on 15 February 2023 to re-accredit this service. The period of accreditation of the service will expire on 15 February 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 17 January 2023 to 19 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 19 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 03 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 29 September 2020 to 30 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 November 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 November 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.