Banksia Lodge Residential Aged Care Service

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ResidentialShepparton Retirement Villages IncSite ARCH-03733Service shepparton retirement villages inc::banksia lodge residential aged care service::kialla::3631

Overview

ProviderShepparton Retirement Villages Inc

Care typeResidential

Operational places65

RegionKialla (SA2)

Location

Kialla (SA2)

15 Waranga Drive, KIALLA, VIC, 3631

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures2

Residents' experience3

Staffing5

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	2	3	5
Feb 2026	4	5	5	3	4
Oct 2025	4	5	5	3	2
Aug 2025	4	5	4	3	2
May 2025	4	5	5	3	2
Jan 2025	3	5	5	3	1
Nov 2024	3	5	3	3	1
Jul 2024	3	5	3	4	1
May 2024	3	5	2	4	1
Feb 2024	3	5	3	4	1
Dec 2023	3	5	3	4	1
Aug 2023	3	5	4	3	1
May 2023	3	5	3	3	1

Compliance findings

6 recorded

Date	Type	Requirement	Severity	Finding	Status
09 July 2024	Assessment contact (performance assessment) – site	–	–	Personal care and clinical care	Not applicable
09 July 2024	Assessment contact (performance assessment) – site	–	–	Human resources	Not applicable
09 July 2024	Assessment contact (performance assessment) – site	–	–	Organisational governance	Not applicable
16 Oct 2023	Assessment Contact - Site	–	–	Personal care and clinical care	Not applicable
16 Oct 2023	Assessment Contact - Site	–	–	Services and supports for daily living	Not applicable
16 Oct 2023	Assessment Contact - Site	–	–	Human resources	Not applicable

Accreditation & assessment timeline

10 events

Assessment contact (performance assessment) – siteJul 9, 2024
Prepared by V Plummer
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Assessment contact Performance ReportJun 4, 2024
An assessment contact was conducted with this service on 04/06/2024 to 04/06/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Assessment Contact - SiteOct 16, 2023
Prepared by D. Fekonja
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Assessment contact Performance ReportSep 14, 2023
An assessment contact was conducted with this service on 14 September 2023 to 14 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionSep 14, 2022
Following a site audit conducted on 09 August 2022 to 11 August 2022, the Commission made a decision on 14 September 2022 to re-accredit this service. The period of accreditation of the service will expire on 11 December 2025.
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Site audit Performance ReportAug 11, 2022
A site audit was conducted with this service on 09 August 2022 to 11 August 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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AssessmentMar 21, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 December 2021.
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AssessmentSep 16, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 December 2018.
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AssessmentSep 20, 2012
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AssessmentAug 26, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.