Infinite Care Cleveland
activeOverview
Location
Cleveland (SA2)
156 162 BAY STREET, CLEVELAND, QLD, 4163
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 30 Nov 2022 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Human resources | Compliant |
| 30 Nov 2022 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
14 events
- Accreditation decision
Following a site audit conducted on 25 October 2022 to 27 October 2022, the Commission made a decision on 30 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 25 October 2022 to 27 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 13 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 06 July 2021 to 09 July 2021, the Commission made a decision on 24 September 2021 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 06 July 2021 to 09 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 14 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 22 July 2020 to 23 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 21 January 2019 at Mandalay Retreat to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Assessment
Following an audit we decided that this home met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 03 February 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 February 2019.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.