Charles Brownlow Retirement Village

active
ResidentialRyman Aged Care (Australia) Pty LtdSite ARCH-04456Service ryman aged care (australia) pty ltd::charles brownlow retirement village::highton::3216

Overview

Care typeResidential
Operational places100
RegionHighton (SA2)

Location

Highton (SA2)

157 South Valley Road, HIGHTON, VIC, 3216

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645343
Oct 202545443
Aug 202545333
May 202545333
Jan 202545333
Nov 202445333
Jul 202445344
May 202444445
Feb 202444445
Dec 202344445
Aug 202344335
May 202344335

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

7 events

  1. Assessment

    The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 08/09/2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 28 August 2024 to 29 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 14 March 2023 to 16 March 2023, the Commission made a decision on 04 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 04 April 2026.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 14 March 2023 to 16 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 9 June 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 09 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Accreditation decision

    Following an application for accreditation, the Commission made a decision on 09 June 2021 to accredit this commencing service. The period of accreditation of the service will expire on 09 June 2022.

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Regulatory actions

0 recorded

No regulatory actions recorded.