Bolton Clarke Westhaven

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ResidentialRSL Care RDNS LimitedSite ARCH-05522Service rsl care rdns limited::bolton clarke westhaven::harristown::4350

Overview

Care typeResidential
Operational places80
RegionDrayton - Harristown (SA2)

Location

Drayton - Harristown (SA2)

55 ARABIAN Road, HARRISTOWN, QLD, 4350

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 5Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645443
Oct 202545343
Aug 202545443
May 202545533
Jan 202545534
Nov 202445434
Jul 202445433
May 202445343
Feb 202445344
Dec 202355445
Aug 202345342
May 202345343

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
30 July 2024Site AuditOrganisational governanceCompliant
30 July 2024Site AuditServices and supports for daily livingCompliant
30 July 2024Site AuditOrganisation’s service environmentCompliant
30 July 2024Site AuditFeedback and complaintsCompliant
30 July 2024Site AuditHuman resourcesCompliant
30 July 2024Site AuditConsumer dignity and choiceCompliant
30 July 2024Site AuditOngoing assessment and planning with consumersCompliant
30 July 2024Site AuditPersonal care and clinical careCompliant
05 Sept 2023Assessment Contact - SitePersonal care and clinical careNot applicable
05 Sept 2023Assessment Contact - SiteOrganisation’s service environmentNot applicable
05 Sept 2023Assessment Contact - SiteHuman resourcesNot applicable
05 Sept 2023Assessment Contact - SiteConsumer dignity and choiceNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 17/06/2024 to 19/06/2024, the Commission made a decision on 30/07/2024 to re-accredit this service. The period of accreditation of the service will expire on 03/09/2027

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  2. Site Audit

    Prepared by Denise McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 17 June 2024 to 19 June 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by B Bassett

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 28 June 2021 to 22 July 2021, the Commission made a decision on 03 September 2021 to re-accredit this service. The period of accreditation of the service will expire on 03 September 2024.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Site audit Performance Report

    A site audit was conducted with this service on 28 June 2021 to 22 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 March 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 March 2018.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.