Bolton Clarke Villa Serena
activeOverview
Location
Robina - West (SA2)
2 Easthill Drive, ROBINA, QLD, 4226
Star ratings
Latest — May 2026
Compliance findings
12 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 20 Jan 2025 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Feedback and complaints Not | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Human resources | Compliant |
| 20 Jan 2025 | Site Audit | – | – | Organisational governance Not | Compliant |
| 29 Nov 2022 | Assessment Contact - Site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 29 Nov 2022 | Assessment Contact - Site | – | – | Personal care and clinical care | Not applicable |
| 29 Nov 2022 | Assessment Contact - Site | – | – | Human resources | Not applicable |
| 29 Nov 2022 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
Accreditation & assessment timeline
14 events
- Accreditation decision
Following a site audit conducted on 26/11/2024 to 28/11/2024, the Commission made a decision on 20/01/2025 to re-accredit this service. The period of accreditation of the service will expire on 04/04/2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 26 November 2024 to 28 November 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 08 November 2022 to 09 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 09 February 2022 to 11 February 2022, the Commission made a decision on 04 April 2022 to re-accredit this service. The period of accreditation of the service will expire on 04 April 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 09 February 2022 to 11 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 20 October 2021 to 21 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 August 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 August 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.