Bolton Clarke Templestowe Manor
activeOverview
Location
Templestowe Lower (SA2)
410-418 Thompsons Road, TEMPLESTOWE LOWER, VIC, 3107
Star ratings
Latest — May 2026
Compliance findings
9 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 11 May 2023 | Assessment Contact - Desk | – | – | Organisation’s service environment | Not applicable |
| 09 Jan 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Organisation’s service environment | Non-compliant |
| 09 Jan 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Human resources | Compliant |
| 09 Jan 2023 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
10 events
- Assessment Contact - Desksource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 13 April 2023 to 14 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 16 November 2022 to 18 November 2022, the Commission made a decision on 09 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 09 January 2026.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 16 November 2022 to 18 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 25 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 05 June May 2018 to 06 June 2018, the Commission made a decision on 13 July 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 28 January 2021. The period of accreditation of the service will expire on 25 August 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 August 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 August 2018.
source ↗ - Assessment
This is a new home and is accredited for one year until 25 August 2015. We made the decision on 25 August 2014.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.