CareGraph

Bolton Clarke Seaton Place

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ResidentialRSL Care RDNS LimitedSite ARCH-05511Service rsl care rdns limited::bolton clarke seaton place::cleveland::4163

Overview

ProviderRSL Care RDNS Limited
Care typeResidential
Operational places137
RegionCleveland (SA2)

Location

Cleveland (SA2)

111 Smith Street, CLEVELAND, QLD, 4163

Star ratings

Latest — May 2026

Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance4
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644443
Feb 202644544
Oct 202544542
Aug 202534342
May 2025–45–3
Jan 2025–––––
Nov 2024–––––
Jul 2024–––––

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
14 Mar 2025Site Audit––Consumer dignity and choiceCompliant
14 Mar 2025Site Audit––Ongoing assessment and planning with consumersCompliant
14 Mar 2025Site Audit––Personal care and clinical careCompliant
14 Mar 2025Site Audit––Services and supports for daily livingCompliant
14 Mar 2025Site Audit––Organisation’s service environmentCompliant
14 Mar 2025Site Audit––Feedback and complaintsCompliant
14 Mar 2025Site Audit––Human resourcesCompliant
14 Mar 2025Site Audit––Organisational governanceCompliant
14 Aug 2023Assessment Contact - Site––Consumer dignity and choiceNot applicable
14 Aug 2023Assessment Contact - Site––Personal care and clinical careNot applicable
14 Aug 2023Assessment Contact - Site––Organisation’s service environmentNot applicable
14 Aug 2023Assessment Contact - Site––Human resourcesNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 18/02/2025 to 21/02/2025, the Commission made a decision on 14/03/2025 to re-accredit this service. The period of accreditation of the service will expire on 23/06/2028.

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  2. Site Audit

    Prepared by Jodie Earnshaw

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  3. Site audit Performance Report

    A site audit was conducted with this service on 18 February 2025 to 21 February 2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by T Wurf

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 26 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 09 May 2022 to 11 May 2022, the Commission made a decision on 23 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 23 June 2025.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 09 May 2022 to 11 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 May 2021.

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  12. Assessment

    This is a new home and is accredited for one year until 29 May 2018. We made the decision on 29 May 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.