Bolton Clarke Rowes Bay

active
ResidentialRSL Care RDNS LimitedSite ARCH-05452Service rsl care rdns limited::bolton clarke rowes bay::rowes bay::4810

Overview

Care typeResidential
Operational places102
RegionBelgian Gardens - Pallarenda (SA2)

Location

Belgian Gardens - Pallarenda (SA2)

9 Havana Street, ROWES BAY, QLD, 4810

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202545442
Aug 202545433
May 202535233
Jan 202545333
Nov 202434333
Jul 202434332
May 202434431
Feb 202434331
Dec 202334331
Aug 202334431
May 202334331

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
18 Sept 2024Site AuditConsumer dignity and choiceCompliant
18 Sept 2024Site AuditOngoing assessment and planning with consumersCompliant
18 Sept 2024Site AuditPersonal care and clinical careCompliant
18 Sept 2024Site AuditServices and supports for daily livingCompliant
18 Sept 2024Site AuditOrganisation’s service environmentCompliant
18 Sept 2024Site AuditFeedback and complaintsCompliant
18 Sept 2024Site AuditHuman resourcesCompliant
18 Sept 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

14 events

  1. Accreditation decision

    Following a site audit conducted on 13/08/2024 to 16/08/2024, the Commission made a decision on 18/09/2024 to re-accredit this service. The period of accreditation of the service will expire on 11/01/2028

    source ↗
  2. Site Audit

    Prepared by Denise McDonald

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 13/08/2024 to 16/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 26 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  5. Accreditation decision

    Following a site audit conducted on 06 December 2021 to 09 December 2021, the Commission made a decision on 11 January 2022 to re-accredit this service. The period of accreditation of the service will expire on 11 January 2025.

    source ↗
  6. Site audit Performance Report

    A site audit was conducted with this service on 06 December 2021 to 09 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 20 April 2021 to 21 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  8. Accreditation decision

    Following a site audit conducted on 20 October 2020 to 22 October 2020, the Commission made a decision on 04 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 30 March 2022.

    source ↗
  9. Site audit Performance Report

    A site audit was conducted with this service on 20 October 2020 to 22 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  10. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 June 2020 to 02 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  11. Accreditation decision

    Following a site audit conducted on 21 to 23 January 2020, the Commission made a decision on 13 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 30 March 2021. The Performance Report is attached.

    source ↗
  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 March 2020.

    source ↗
  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 March 2017.

    source ↗
  14. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.