Bolton Clarke Ross Robertson

active
ResidentialRSL Care RDNS LimitedSite ARCH-05482Service rsl care rdns limited::bolton clarke ross robertson::victor harbor::5211

Overview

Care typeResidential
Operational places91
RegionVictor Harbor (SA2)

Location

Victor Harbor (SA2)

19 Cornhill Road, VICTOR HARBOR, SA, 5211

Star ratings

Latest — May 2026

Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645335
Feb 202645333
Oct 202534333
Aug 202534333
May 202534432
Jan 202534532
Nov 202434422
Jul 202434422

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
28 June 2024Site AuditConsumer dignity and choiceCompliant
28 June 2024Site AuditOngoing assessment and planning with consumersCompliant
28 June 2024Site AuditPersonal care and clinical careCompliant
28 June 2024Site AuditServices and supports for daily livingCompliant
28 June 2024Site AuditOrganisation’s service environmentCompliant
28 June 2024Site AuditFeedback and complaintsCompliant
28 June 2024Site AuditHuman resourcesCompliant
28 June 2024Site AuditOrganisational governanceCompliant
16 Oct 2023Assessment Contact - SitePersonal care and clinical careNot applicable
16 Oct 2023Assessment Contact - SiteHuman resourcesNot applicable
16 Oct 2023Assessment Contact - SiteOrganisational governanceNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 21/05/2024 to 24/05/2024, the Commission made a decision on 28/06/2024 to re-accredit this service. The period of accreditation of the service will expire on 03/08/2027

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  2. Site Audit

    Prepared by Katherine Richards

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  3. Site audit Performance Report

    A site audit was conducted with this service on 21 May 2024 to 24 May 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by M Glenn

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 January 2022 to 19 January 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Accreditation decision

    Following a site audit conducted on 29 March 2021 to 31 March 2021, the Commission made a decision on 03 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 03 August 2024.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 29 March 2021 to 31 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 March 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 March 2018.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.