CareGraph

Bolton Clarke Raffles

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ResidentialRSL Care RDNS LimitedSite ARCH-05468Service rsl care rdns limited::bolton clarke raffles::tweed heads south::2486

Overview

ProviderRSL Care RDNS Limited
Care typeResidential
Operational places98
RegionTweed Heads South (SA2)

Location

Tweed Heads South (SA2)

2 FALCON Way, TWEED HEADS SOUTH, NSW, 2486

Star ratings

Latest — May 2026

Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance4
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202644343
Feb 202644444
Oct 202544443
Aug 2025–45–2
May 2025–44–2
Jan 2025–––––
Nov 2024–––––
Jul 2024–––––

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
06 June 2024Site Audit––Consumer dignity and choiceCompliant
06 June 2024Site Audit––Ongoing assessment and planning with consumersCompliant
06 June 2024Site Audit––Personal care and clinical careCompliant
06 June 2024Site Audit––Services and supports for daily livingCompliant
06 June 2024Site Audit––Organisation’s service environmentCompliant
06 June 2024Site Audit––Feedback and complaintsCompliant
06 June 2024Site Audit––Human resourcesCompliant
06 June 2024Site Audit––Organisational governanceCompliant
22 Aug 2023Assessment Contact - Site––Consumer dignity and choiceNot applicable
22 Aug 2023Assessment Contact - Site––Personal care and clinical careNot applicable
22 Aug 2023Assessment Contact - Site––Organisation’s service environmentNot applicable
22 Aug 2023Assessment Contact - Site––Human resourcesNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 30/04/2024 to 02/05/2024, the Commission made a decision on 06/06/2024 to re-accredit this service. The period of accreditation of the service will expire on 22/07/2027

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  2. Site Audit

    Prepared by Katherine Richards

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  3. Site audit Performance Report

    A site audit was conducted with this service on 30 April 2024 to 02 May 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by J Earnshaw

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 24 July 2023 to 25 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 21 June 2021 to 24 June 2021, the Commission made a decision on 22 July 2021 to re-accredit this service. The period of accreditation of the service will expire on 22 July 2024.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 21 June 2021 to 24 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 April 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2020.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2017.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.