Bolton Clarke Pendle Hill

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ResidentialRSL Care RDNS LimitedSite ARCH-05533Service rsl care rdns limited::bolton clarke pendle hill::pendle hill::2145

Overview

Care typeResidential
Operational places84
RegionPendle Hill - Girraween (SA2)

Location

Pendle Hill - Girraween (SA2)

2 Wyena Road, PENDLE HILL, NSW, 2145

Star ratings

Latest — May 2026

Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645443
Oct 202544543
Aug 202534333
May 202534433
Jan 202534432
Nov 202434532
Jul 202444334

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
09 Apr 2025Site AuditConsumer dignity and choiceCompliant
09 Apr 2025Site AuditOngoing assessment and planning with consumersCompliant
09 Apr 2025Site AuditPersonal care and clinical careCompliant
09 Apr 2025Site AuditServices and supports for daily livingCompliant
09 Apr 2025Site AuditOrganisation’s service environmentCompliant
09 Apr 2025Site AuditFeedback and complaintsCompliant
09 Apr 2025Site AuditHuman resourcesCompliant
09 Apr 2025Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 11/03/2025 to 14/03/2025, the Commission made a decision on 10/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 17/06/2028.

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  2. Site Audit

    Prepared by James Howard

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  3. Site audit Performance Report

    A site audit was conducted with this service on 11/03/2025 to 14/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 09 May 2022 to 11 May 2022, the Commission made a decision on 17 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 17 June 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 09 May 2022 to 11 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2022.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 May 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 30 January 2019. The reconsideration decision and audit report is attached.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 May 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.